9/11 Moved Many to Serve

Source: Federal Bureau of Investigation FBI Crime News (b)

In the moments after the country was attacked on September 11, 2001—before the largest-ever FBI investigation took shape and evidence response teams deployed, even before heroic first-responders were seen heading to plane crash sites in New York, Pennsylvania, and Virginia—many people across the country felt a profound new calling to help and to serve.

“I can vividly remember the moment and then the days and weeks following September 11, and I immediately knew that I wanted to be part of preventing that ever happening again,” said Brandon, a forensic DNA expert at the FBI Laboratory, who was in college 20 years ago when terrorists crashed four planes and killed nearly 3,000 people. “What September 11 did for me was it gave me that new direction.”

As she watched wall-to-wall news coverage during the immediate aftermath of the attacks, 14-year-old Carrie, who today is an intelligence analyst in the FBI’s Counterterrorism Division, said that all she wanted to do at the time was go to the attack site in New York and help. “It really was like, ‘I want to do something. I want to help. I want to go to Ground Zero and help them,’” Carrie recalled in a recent interview. “But everyone’s telling you, ‘You can’t. You’re too young. You don’t understand.’ And you’re like, ‘I do understand. I do know what’s going on. And I want to help.’”

Across the FBI there are scores of employees with similar stories—the SWAT special agent who was a kid in Brooklyn being whisked to safety on 9/11 when he saw an FBI agent helping people and decided at that moment he would one day do the same. Or the intelligence analyst who was 12 and at school when her teacher turned the TV on to see planes hit the World Trade Center towers. It set her on a career path to help prevent another attack. “9/11 has always been in the back of my mind as a pushing force that makes me want to do the work that I do with the FBI,” she said.